Refund policy

 

1. RETURN AND REFUND POLICY

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We want you to love what you order. If something isn't right, here's how returns and refunds work.

Return Window

Returns must be requested within 7 days of delivery.

Conditions for Return

Items must be unused, unworn, unwashed, and undamaged, with all original tags and packaging intact. Items marked as final sale, or those customised or altered to order, are not eligible for return unless found to be defective.

How to Start a Return

Contact us through our Contact page with your order number and reason for return. We'll guide you through the next steps, including where to send the item back.

Return Shipping

Items returned that do not meet the above conditions may be sent back to the customer at their own expense. We recommend using a trackable shipping method for any returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 7-10 business days, subject to your bank or payment provider's own processing times.

Exchanges

If you need a different size or colour, please contact us directly — we're happy to help arrange an exchange where stock allows.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

Questions?

Reach out through our Contact

 page — we're glad to help.